FAQs

How do I choose the right size bracelet or ring?

Our rings and bracelets are primarily designed to be self-adjustable. When wearing them, please ensure to carefully adjust the purchased product to fit your size.

 

Is Fancy Line product guaranteed?

Yes. We’re proud to be a New Zealand owned & operated company, and we stand behind the quality of our products. Please see our full Warranty terms for more information.

 

Where is my order?

You can easily follow up on your order by connecting to your account on our e-shop. You will find out details on each step from the confirmation of your order to its delivery. When shipping is processed a tracking number is issued and allows you to follow your order directly on the website of the delivery company.

 

Can I modify or cancel my order?

Depending on the progress of the preparation of your order, it may be possible to modify it. To do this, do not hesitate to contact us.

 

What should I do in case I receive an item different from the one I ordered?

Despite the close attention we give to the processing of the orders and despite the quality control we try and ensure before packing the items, it may occur in rare occasions that you receive an item different from the one you ordered.  In such cases, we invite you to contact us by fancyline.trading@hotmail.com. You have the option to request a refund or receive the correct product matching your order. In the case of receiving the wrong product, simply return it to our office in New Zealand, and rest assured, we will cover the postage costs for the return.

 

 What are my delivery options?
Currently, we only offer standard free shipping. If you have specific requirements, kindly reach out to us at fancyline.trading@hotmail.com, and we will make every effort to accommodate your needs.